Refund policy
Returns & Exchanges
We want you to love what you wear. If you're not completely satisfied, you have 14 days from the date of delivery to return your item for a full refund. Please note that unless the return is due to a defect or our error, return shipping costs are the responsibility of the customer.
Wrong size?
No worries — we'll happily send you the correct size free of charge. Simply contact us and we'll sort it out. Please note that return shipping costs for size exchanges are the responsibility of the customer.
Returns
- Items must be returned in original, unworn condition with tags attached.
- Return shipping costs are the responsibility of the customer.
- Once we receive your return, we will process your refund within 5–7 business days.
Damaged or defective items
If you received a damaged or defective product, please contact us immediately — we will arrange return shipping at no cost to you and resolve it as quickly as possible.
To initiate a return or exchange, contact us at: info@saintrivage.com